From my experience with Crosby Health, I found it excels at streamlining patient communication and reducing appointment no-shows through automated multi-channel outreach. The platform’s integration with telehealth services and EHR systems makes it a practical choice for healthcare providers aiming to enhance patient engagement and care coordination. However, the lack of publicly available pricing and limited language options may require organizations to engage directly with sales for tailored solutions. Overall, Crosby Health is well-suited for hospitals, clinics, and telehealth providers focused on improving patient experience and operational efficiency.
Crosby Health Patient Engagement Platform for Healthcare Providers and Patients
Crosby Health is a healthcare technology platform that enhances patient engagement through automated messaging, appointment reminders, telehealth support, and secure communication, helping providers improve patient experience and reduce no-shows.
- Best for
- Patient Engagement
- Key capability
- Multi-Channel Patient Communication
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What is Crosby Health?
Crosby Health is a patient engagement platform designed to improve communication between healthcare providers and patients. It offers automated messaging, appointment reminders, telehealth integration, and patient education tools to enhance patient experience and streamline healthcare workflows.

Key features of Crosby Health
The platform provides features such as multi-channel patient outreach (SMS, email, voice), telehealth appointment scheduling, automated reminders, patient surveys, and secure messaging to support care coordination and patient engagement.
Multi-Channel Patient Communication
Engage patients via SMS, email, and voice calls to ensure messages are received.
Automated Appointment Reminders
Reduce no-shows with timely reminders and confirmations sent automatically.
Telehealth Integration
Seamlessly coordinate virtual visits with appointment scheduling and patient notifications.
Patient Surveys and Feedback
Collect patient satisfaction data to inform quality improvement efforts.
Secure Messaging
Enable HIPAA-compliant communication between patients and care teams.
Pros and cons of Crosby Health
Pros
- Improves patient engagement and reduces no-shows
- Supports multiple communication channels
- Integrates with existing healthcare systems
- Enhances telehealth coordination
- Collects valuable patient feedback
Cons
- Pricing details are not publicly available
- Limited language support (primarily English)
- May require technical support for integration
Key use cases for Crosby Health
Patient Engagement
Enhance communication and interaction between healthcare providers and patients through automated messaging and appointment reminders.
Telehealth Support
Facilitate virtual care delivery by integrating telehealth appointment scheduling and patient outreach.
Appointment Management
Reduce no-shows and streamline scheduling with automated reminders and confirmations.
Patient Education
Deliver personalized health education content and follow-up instructions to patients.
Care Coordination
Improve coordination among care teams and patients with secure messaging and data sharing.
How Crosby Health works
- 1
Integration Setup
Healthcare organizations integrate Crosby Health with their existing EHR or practice management systems.
- 2
Patient Data Sync
Patient information is synchronized to enable personalized communication and appointment management.
- 3
Automated Outreach
The system sends automated reminders, educational content, and surveys via preferred communication channels.
- 4
Telehealth Coordination
Patients receive telehealth appointment details and links directly through the platform.
- 5
Feedback and Follow-up
Providers collect patient feedback and follow up to improve care quality and satisfaction.
Who is using Crosby Health
Crosby Health pricing
Custom Pricing
Contact for pricing
Pricing tailored to organization size and feature needs.
Plans and prices are as published by the vendor and can change. Check the official site before you buy. Open the pricing page (opens in a new tab)
Frequently asked questions about Crosby Health
Yes, Crosby Health is HIPAA-compliant and ensures secure handling of patient data.
Yes, the platform supports integration with major EHR and practice management systems.
Yes, it facilitates telehealth scheduling and patient communication for virtual visits.
The platform uses SMS, email, and voice calls to reach patients effectively.
This tool is designed to help users accomplish its core tasks more efficiently. It is typically used by individuals or teams looking to improve productivity and workflow.
Yes, it can help with that use case depending on how you configure it and what features are available. You’ll get the best results with clear inputs and a defined goal.
It depends on your specific needs and how you plan to use the tool. The official website and documentation are the best sources for the latest details.
It depends on your specific needs and how you plan to use the tool. The official website and documentation are the best sources for the latest details.
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