008 AI Agent Platform for Automated Customer Support and Sales
008 is a voice AI agent platform that builds agents for support and sales calls, deploys them over SIP or the web and connects them with CRM systems, databases and APIs.
- Best for
- Automated Customer Support
- Key capability
- Voice AI Agents
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What is 008?
008 is a voice AI agent platform for building agents that handle customer support and sales calls. Agents are deployed over SIP or the web, connect natively with CRM systems, databases and APIs, and update records and execute actions during calls.
Key features of 008
008 builds voice AI agents that are deployed over SIP or the web, connect with CRM systems, databases and APIs to update records and execute actions during calls, and deliver insights from each call. An AI-powered softphone logs calls and generates real-time transcriptions in CRM and service platforms.
Voice AI Agents
Create a voice agent in minutes by telling it how to act and what it should know.
SIP and Web Deployments
Deploy agents over SIP or the web and handle as many simultaneous calls as needed.
Actions and Integrations
Agents connect natively with CRM systems, databases and APIs, handling calls, updating records and executing actions.
Call Insights
008Q delivers the information gathered from each call so it can be sent wherever it is needed.
AI Softphone Integrations
An AI-powered softphone integrates with CRM and service platforms, logging calls and generating real-time transcriptions.
Pros and cons of 008
Pros
- Automates repetitive customer support tasks effectively
- Improves lead qualification accuracy
- Easy integration with existing systems
- Provides detailed analytics for performance tracking
Cons
- Limited language support beyond English
- Pricing may be high for small businesses
- Customization options may require technical knowledge
Key use cases for 008
Automated Customer Support
Use 008 AI Agent to handle customer inquiries automatically, reducing response times and improving customer satisfaction.
Sales Lead Qualification
Automate the process of qualifying sales leads through conversational AI, enabling sales teams to focus on closing deals.
Appointment Scheduling
Enable customers to schedule appointments directly through AI-powered conversations without human intervention.
24/7 Customer Engagement
Maintain continuous engagement with customers outside business hours using AI agents that can answer questions and provide information.
How 008 works
- 1
Sign Up
Create an account on the 008 platform to access the AI agent tools.
- 2
Configure AI Agent
Set up conversational flows, customize responses, and define lead qualification criteria.
- 3
Integrate with Channels
Deploy the agent over SIP or the web and connect it with CRM systems, databases and APIs.
- 4
Deploy and Monitor
Launch the AI agent to interact with customers and monitor performance through analytics dashboards.
Who is using 008
008 pricing
Rookie Agent
$0.39 per minute
3 agents, 3 SIP or web deployments and 5 concurrent calls, with unlimited tools per agent and postcall outputs by webhook.
Vanguard Agent
$0.28 per minute plus $169 per instance per month
Unlimited agents and SIP or web deployments, 25 concurrent calls, unlimited tools per agent, postcall outputs by webhook and a starter pack.
Elite Agent
$0.20 per minute plus $549 per instance per month
Unlimited agents and SIP or web deployments, 100 concurrent calls, unlimited tools per agent, postcall outputs by webhook and a starter pack.
Enterprise
Custom volume-based pricing
Everything in Elite Agent plus scalable concurrent calls (100+), CPU-hosted voices, noise reduction and background sounds.
Plans and prices are as published by the vendor and can change. Check the official site before you buy. Open the pricing page (opens in a new tab)
Frequently asked questions about 008
Yes, 008 provides API integrations that allow seamless connection with popular CRM systems.
Yes, 008 offers a 14-day free trial to test the platform’s capabilities.
Currently, 008 primarily supports English.
This tool is designed to help users accomplish its core tasks more efficiently. It is typically used by individuals or teams looking to improve productivity and workflow.
Yes, it can help with that use case depending on how you configure it and what features are available. You’ll get the best results with clear inputs and a defined goal.
Some tools offer a free plan or trial with limited features. Availability can vary, so confirm on the official website.
Conclusion
Phone calls are the channel this platform works on, with voice AI agents set up to take support, service, sales and billing calls. Creating an agent comes down to telling it how to act and what it needs to know, then choosing its language and voice. Agents are deployed over SIP or the web and can take as many simultaneous calls as needed.
During a call, the agent connects natively with CRM systems, databases and APIs, so it can update records and execute actions without extra development. After each call, 008Q passes on the information gathered to wherever the team needs it. A separate AI-powered softphone logs calls and produces real-time transcriptions inside platforms such as Zendesk, HubSpot and Pipedrive.
Each plan is priced per minute, the higher tiers add a monthly fee per instance, and Enterprise uses custom volume-based pricing. Every plan on the pricing page starts with a demo request, and the Enterprise tier goes through sales.
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