Tunk.ai Voice AI Agents for customer support and sales calling

Tunk.ai builds and deploys Voice AI Agents for inbound customer support and outbound sales calling, plus speech-to-text APIs, with pay-as-you-go per-minute pricing.

Best for
Inbound customer support
Key capability
ANCHOR agent builder
Screenshot of Tunk AI chatbot platform interface

What is Tunk?

Tunk.ai is a platform for building and deploying Voice AI Agents that handle inbound customer support, outbound sales calling and telephony automation. Its ANCHOR agent builder creates agents from plain English and deploys them on a phone line, in an app or through the API, and Tunk.ai also offers speech-to-text and realtime speech-to-text APIs.

Screenshot of Tunk AI chatbot platform interface

Key features of Tunk

Tunk.ai offers voice agents that handle inbound and outbound calls end to end, a cloud dialer for calling campaigns, tools that book and update records mid-call and write outcomes back to Salesforce, HubSpot or Zoho, call analytics and real-time speech to text.

ANCHOR agent builder

ANCHOR builds AI agents from plain English and sets up the voice, prompts, knowledge and call flow.

Inbound and outbound voice agents

Inbound and outbound calls are handled end to end in a natural voice.

Tools, APIs and record updates

Agents book, look up and update records mid-call, then write the outcome back to Salesforce, HubSpot or Zoho.

Call analytics

Every call is scored for sentiment, intent and outcome the moment it ends.

Pros and cons of Tunk

Pros

  • Agents built from plain English
  • No seat fees and no minimums
  • Choice of model behind the agent, from OpenAI to Azure

Cons

  • Usage is billed per minute
  • Pricing may be high for small businesses with large interaction volumes

Key use cases for Tunk

Inbound customer support

Voice AI Agents answer inbound customer support calls.

Outbound sales calling

Run outbound sales calling campaigns with voice agents.

Calling campaigns

Connect Twilio or Plivo and point a campaign at your list; the agent takes every call.

Speech-to-text transcription

Asynchronous speech-to-text API supporting 50+ languages with speaker diarization and punctuation.

How Tunk works

  1. 1

    Define and configure your agent

    Tell ANCHOR what the agent should do, who it talks to and what a good call looks like.

  2. 2

    Equip and connect your agent

    Give it the knowledge, tools and actions it needs, then a phone number to call from.

  3. 3

    Test, refine and deploy

    Try the conversation, fine-tune how it sounds and take it live when it is ready.

  4. 4

    Review scored calls

    Each conversation comes back scored for sentiment, intent and outcome.

Who is using Tunk

Customer support teams
Sales teams running outbound calls
Developers using speech-to-text APIs
Marketing agencies
Lead generation specialists

Tunk pricing

Pay as you Go

From $0.05/min

Usage billed at the end of each month; no monthly commitment, multi language support, inbound and outbound AI calls, human handoff, post call analytics.

Enterprise

Custom pricing

Custom pricing, dedicated account manager, custom integrations, SLA and priority support, volume discounts and on demand concurrent calls.

Plans and prices are as published by the vendor and can change. Check the official site before you buy. Open the pricing page (opens in a new tab)

Frequently asked questions about Tunk

On a phone line, in your app or through the API.

Currently, Tunk primarily supports English language interactions.

Pay as you go, starting at $0.05/min with usage billed at the end of each month, or custom Enterprise pricing.

Tunk.ai provides Voice AI Agents for inbound customer support, outbound sales calling and telephony automation.

Describe the agent in plain English and ANCHOR sets up the voice, prompts, knowledge and call flow for you.

Yes. It can book, look up and update records mid-call and write the outcome back to Salesforce, HubSpot or Zoho.

Yes. Point the agent at your own documents so its answers come from your material.

Conclusion

Phone calls are the channel: Tunk.ai deploys voice agents that take inbound customer support calls or place outbound sales calls end to end. An agent is described in plain English to the ANCHOR builder, which sets up the voice, prompts, knowledge and call flow before the agent is given tools and a phone number. During a call it can book or update records and write the outcome back to Salesforce, HubSpot or Zoho, and campaigns run through Twilio or Plivo.

Each conversation is scored for sentiment, intent and outcome once it ends. The same company, LogicNimbus, sells speech-to-text and realtime speech-to-text APIs that developers can use on their own. Pricing is pay as you go per minute with no seat fees or minimums, while larger organisations can ask for custom Enterprise terms with SLAs.

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