UserVoice Customer Feedback Software for Product Management & Support
UserVoice is a customer feedback management tool that collects and prioritizes user suggestions to help product teams make informed decisions and improve customer satisfaction.
- Best for
- Collect Customer Feedback
- Key capability
- Feedback Forums
Save UserVoice, follow its updates and vote on it — everything stays in your account.
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What is UserVoice?
UserVoice is a customer feedback management platform designed to help businesses collect, organize, and act on user feedback and feature requests. It enables companies to engage customers in the product development process by providing tools for feedback submission, voting, and prioritization. The platform integrates with support and CRM systems to streamline communication and improve customer satisfaction.
Key features of UserVoice
UserVoice offers feedback forums, idea voting, customizable feedback widgets, analytics dashboards, and integrations with popular support and CRM tools. These features help product teams prioritize development efforts based on real user input and maintain transparent communication with their customer base.
Feedback Forums
Public or private forums where customers can submit ideas and vote on others’ suggestions.
Customizable Widgets
Embed feedback forms and suggestion boxes seamlessly into your website or app.
Analytics and Reporting
Track trends, popular requests, and customer sentiment to make data-driven decisions.
Integrations
Connect with CRM, help desk, and project management tools to streamline workflows.
Roadmap Communication
Share your product roadmap and update customers on progress to build transparency.
Pros and cons of UserVoice
Pros
- Centralizes customer feedback in one platform
- Enables transparent communication with users
- Helps prioritize product development based on real demand
- Integrates with major CRM and support tools
Cons
- Pricing may be high for small startups
- Limited language support beyond English
- Customization options can be complex for new users
Key use cases for UserVoice
Collect Customer Feedback
Gather and organize user feedback and feature requests directly from customers to inform product decisions.
Prioritize Product Features
Use voting and analytics tools to prioritize which features or improvements to develop based on customer demand.
Improve Customer Support
Integrate feedback channels with support workflows to resolve issues faster and increase customer satisfaction.
Engage with Customers
Communicate transparently with users about product updates, roadmap, and feedback status to build trust.
Analyze Feedback Trends
Leverage reporting and analytics to identify common pain points and opportunities for product growth.
How UserVoice works
- 1
Set Up Feedback Channels
Create feedback forums and embed widgets on your website or app to start collecting user input.
- 2
Collect and Organize Feedback
Users submit ideas and issues, which are categorized and made visible for voting.
- 3
Prioritize Based on Votes
Analyze which features or fixes have the most demand to guide your product roadmap.
- 4
Respond and Engage
Communicate updates and decisions to users directly through the platform.
Who is using UserVoice
UserVoice pricing
Custom pricing
Based on feedback volume and integrations
No Starter, Growth or Enterprise plans are published; pricing depends on feedback volume and integrations rather than seats, with a free trial after a demo.
Growth
Custom pricing
Advanced features and integrations for growing businesses.
Enterprise
Custom pricing
Full feature set with dedicated support and customization options.
Plans and prices are as published by the vendor and can change. Check the official site before you buy. Open the pricing page (opens in a new tab)
Frequently asked questions about UserVoice
Yes, UserVoice offers integrations with popular CRM and help desk platforms such as Salesforce, Zendesk, and Jira.
UserVoice provides a free trial period so you can evaluate the platform before committing.
Users can vote on submitted ideas, allowing product teams to identify the most requested features and prioritize development accordingly.
This tool is designed to help users accomplish its core tasks more efficiently. It is typically used by individuals or teams looking to improve productivity and workflow.
It depends on your specific needs and how you plan to use the tool. The official website and documentation are the best sources for the latest details.
Integration support depends on the tool and its available connectors or API. Check the official documentation or integrations page to confirm what is supported.
Conclusion
Feedback forums and embedded widgets on a website or app collect ideas and issues, which other users can then vote on. Vote counts show which features or fixes have the most demand, guiding the product roadmap. Roadmap updates and decisions can then be communicated to users directly through the platform. Integrations reach CRM and help desk platforms such as Salesforce, Zendesk and Jira.
Product managers, customer support teams and SaaS companies are the main users. No Starter, Growth or Enterprise plans are published, since pricing depends on feedback volume and integrations rather than seats, and a free trial comes after a demo.
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